The availability of the customer and tech support that a shared hosting company provides will tell you a lot for the services they provide too. If you are allowed to use only e-mails or tickets, you have most likely discovered some reseller and not the hosting provider. If this is the case, you'll probably have to wait for several days so as to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to contact the real web hosting company for further assistance. If the supplier can provide various options for communication with quick response time that are available at any moment, they're most likely the top provider, not a reseller. Therefore you'll receive timely assistance and top quality support because they'll have instant access to the servers where your account will be created. Whatever the problem - sales or technical, it's always much better to have the option to get hold of your website hosting company directly through your preferred method of communication.

24/7 Customer Support in Shared Hosting

Our Linux shared hosting include 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our services before you make an order or you are an existing client and you have any kind of question or a difficulty, you will be able to contact us any time, which includes weekends and holidays. We have a number of channels to contact us - a couple of phone lines around the world for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more complex issues or any troubles which need extra time to investigate and deal with. In contrast to various other web hosting providers, our trouble tickets feature a warranted maximum reply time of just 1 hour, thus regardless of what your problem is, it will be resolved on time and you won't waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

You are able to test our support services even before you buy a semi-dedicated server account from our company since we have telephone and live chat support for billing, pre-sales and common questions. Our representatives can help you find the best plan or give you info about our servers, so as to verify whether the system requirements for your websites are met. In case you're an active client, you also have the option to contact us through email or via our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We guarantee that every time you use these 2 ways of contact, you will get a reply within no more than an hour and that’s 24/7, including weekends and public holidays. In case you have used the website hosting services of other service providers, even big ones, you are able to compare the response time as it often takes a whole day for them to address a support ticket.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server from our company, you will be able to contact us 24/7 for every server-related issue or forany issues and questions regarding the pre-installed software your server is equipped with. If you have not bought a VPS server package yet, you'll be able to learn more information about our solutions by giving us a telephone call or via the live chat service. For more technical problems, you can send an email or open a support ticket from your billing Control Panel and you'll get support within a maximum of 1 hour regardless of the time of the day, even on holidays and weekends. The typical answer time in most cases doesn't extend past 30 minutes. In case you need assistance with third-party software, you're able to use the Managed Services upgrade which you can include to each and every VPS plan and our admins can help you with any installation or troubleshooting problem you have encountered.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive timely support in general, let alone if you run a whole server, that's why each and every dedicated server that we provide features 24/7 support with one-hour answer time guarantee whatever the problem. This service is free of cost for all problems with your server or the software that was installed by our administrators during the setup, which means that you are able to get in touch with us as many times as you'd like, even during holidays. You could either open a trouble ticket from your billing area or you could send an email, and the actual reply time for both rarely exceeds 30 minutes since we have admins available round the clock. In case you require general information about our servers or you've got some billing question/issue, you may also call one of the local phone numbers that we have on three different continents or you can use our live chat service and talk to a representative online. For third-party software support, we offer a Managed Services upgrade, that you'll be able to add to your server package from your billing Control Panel.